q79ci FAQ — Frequently Asked Questions from Players

If your request is rejected, contact us anytime via 24/7 Live Chat and ask for the reason. The most common causes are a blurry photo, a name mismatch, or an expired ID. Once you have corrected the issue and resubmitted your photo, we will review it again.

KYC verification is requested for large withdrawals, your first withdrawal, or when an account security check is needed. We recommend preparing your documents after opening your account. Note that accounts with completed KYC tend to have faster withdrawal processing.

KYC verification is carried out to protect players' funds and prevent unauthorized access to accounts. It ensures that deposits and withdrawals are made only under your own name, providing stronger protection. At q79ci, your personal information is protected with SSL encryption and is never shared with third parties.

We accept a Myanmar National Registration Card (NRC) or a Passport. The photo must be clear and all four edges of the document must be fully visible. Note that a selfie photo may also be required. You may submit a photocopy if you do not have the original document, but it must be clearly legible.

To withdraw bonus funds at q79ci, you must first meet the wagering requirement. For the 120% welcome bonus, you need to wager the bonus amount 10 times before you can withdraw your bonus winnings. For example — if you receive a bonus of 24,000 Ks, you need to complete 240,000 Ks in wagers. Once the wagering requirement is met, you can withdraw using the standard withdrawal method.

Withdrawals are normally processed within 10–45 minutes. If it takes longer than that, contact Support via 24/7 Live Chat and provide your Transaction ID. Please also note that bank processing times may vary slightly depending on Myanmar Standard Time (MMT).

No. At q79ci, withdrawals can only be transferred to your own KBZPay, Wave Money, or AYA Pay account. Requests to transfer funds to a wallet that does not match the account holder's name will be rejected. This is our policy to protect players' funds and ensure money reaches only the verified owner.

The minimum withdrawal amount at q79ci is 20,000 Ks. This applies equally to KBZPay, Wave Money and AYA Pay. You can read about the deposit and withdrawal requirements in the terms, and find full details on the Terms & Conditions page.

Shan Koe Mee is a card game that has been popular in Myanmar for many years and can now be played online. Points are determined based on the multiplier cards drawn, and players bet on the dealer. At q79ci, you can play 24-hour Live Shan Koe Mee in Myanmar language against real players in real time — check the Live Casino section to get started.

At q79ci, 2D lottery results are announced according to a set schedule. Players choose a 2-digit number and place their bet, and the result is determined by a fair Random Number Generator (RNG). q79ci does not provide number prediction tips — we also do not support any third-party services that claim to predict results.

In 2D you choose a 2-digit number, while in 3D you choose a 3-digit number. Because there are more combinations in 3D, the payout odds are higher. You can view the payout rates and full game details in the game lobby. Results are determined solely by RNG and cannot be predicted by anyone — do not trust any number prediction methods.

Yes, you can. The q79ci website is built with a responsive design that runs smoothly on mobile phones and tablets. You can play directly through your browser without downloading any app, including Shan Koe Mee, 2D and 3D lottery games. Keep your browser updated to the latest version.

To change personal details — phone number, email, or KYC name — contact us via 24/7 Live Chat and submit a photo of your national ID. After identity verification is completed for your security, the changes will be made. If your details are incorrect, it may cause issues with withdrawals, so take care of this promptly.

On the q79ci login page, click "Forgot your password?" and request a reset link using your registered email or phone number. You can also contact 24/7 Live Chat to verify your account and get assistance. Have your national ID photo ready when you do — it will speed up the verification process.

Go to the q79ci Login page and enter your name, phone number or email, and password. Please note that only players aged 21+ are allowed to register. Once you set a contact method and complete the sign-up successfully, you can start playing right away. Please also note that this service is available for players in Myanmar only.

If login fails, double-check your username/email and password. Common causes are Caps Lock being on or accidental spaces. If the problem persists, try resetting your password. If it still doesn't work, contact Support via Live Chat and attach a screenshot — that will help us resolve it faster.

Your username must be 6–20 characters in English, with no spaces or most special characters. Your password must be at least 8 characters, and is more secure when it includes uppercase letters, lowercase letters, and numbers. Never share your personal password with anyone — q79ci Support will never ask for it.